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Frequent Asked Questions
Do I have to pay for return shipping?
If you are returning an item because you changed your mind or for non-defective reasons (e.g., wrong, unwanted item), you are usually responsible for paying the return shipping fees.
Are there any items that cannot be returned?
We cannot accept returns or exchanges of the following:
- All food items.
- Customized or personalized products.
- Opened or used items (unless faulty).
How do I initiate a return?
Contact us For faulty, damaged, or incorrectly supplied goods:
- Claims must be made on the same day of delivery.
- We may offer a substitute, replacement, or full refund including delivery charges.
- Products must be returned unused, in their original packaging, and with a copy of the invoice.
Can I use multiple payment methods for a single order?
No, only one payment method can be used per transaction. Please select your preferred payment option at checkout.
When will my credit card be charged for my order?
Your credit card will be charged at the time your order is placed. This includes both the cost of the items you're purchasing as well as any applicable taxes and shipping fees.